Terms & Conditions
1. Introduction
1.1 These General Terms and Conditions (the “Terms”) govern the provision of fractional services by SaaS Masters (“Company”, “we”, “us”, or “our”) to our clients (“Client” or “you”).
1.2 SaaS Masters is a company based in The Netherlands, providing specialized fractional services to SaaS companies across multiple disciplines.
1.3 By engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Services
2.1 We provide fractional services on an hourly rate basis or per project basis, as agreed upon with the Client.
2.2 The scope, duration, and fees for the services will be detailed in a separate agreement or proposal document (the “Service Agreement”).
2.3 We will use reasonable efforts to provide the services as described in the Service Agreement, but we do not guarantee any specific results or outcomes.
3. Fees and Payment
3.1 The fees for our services will be as stated in the Service Agreement. All fees are in Euros (€), unless otherwise specified.
3.2 Invoices will be issued as specified in the Service Agreement, typically on a monthly basis or upon the completion of a project milestone.
3.3 Payments are due within thirty (30) days of the invoice date unless otherwise specified in the Service Agreement.
3.4 If payment is not received by the due date, we reserve the right to suspend or terminate the provision of services and to charge interest on overdue amounts at the rate of 1.5% per month or the highest rate permitted by law, whichever is lower.
4. Client Obligations
4.1 The Client shall provide all necessary information, materials, and access required for us to perform the services.
4.2 The Client agrees to cooperate with us in a timely and efficient manner and to ensure that any instructions or information provided are accurate and complete.
4.3 The Client is responsible for any decisions or actions taken as a result of the services provided by us.
5. Confidentiality
5.1 Both parties agree to keep confidential any proprietary or confidential information disclosed during the provision of services.
5.2 Confidential information shall not include information that is publicly known, independently developed, or rightfully obtained by a third party.
6. Intellectual Property
6.1 Any intellectual property created during the provision of our services shall remain our property unless otherwise agreed in writing.
6.2 The Client is granted a non-exclusive, non-transferable license to use any deliverables provided by us for the purpose specified in the Service Agreement.
7. Limitation of Liability
7.1 Our liability to the Client for any claim arising out of or in connection with the provision of services shall be limited to the amount of fees paid by the Client for the services in question.
7.2 We shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, or data.
8. Termination
8.1 Either party may terminate the Service Agreement by providing thirty (30) days’ written notice to the other party.
8.2 We may terminate the Service Agreement immediately if the Client fails to make timely payments or breaches any other material term of these Terms.
8.3 Upon termination, the Client shall pay for all services provided up to the date of termination.
9. Governing Law
9.1 These Terms and any Service Agreement shall be governed by and construed in accordance with the laws of The Netherlands.
9.2 Any disputes arising out of or in connection with these Terms or any Service Agreement shall be subject to the exclusive jurisdiction of the courts of The Netherlands.
10. Miscellaneous
10.1 These Terms and the Service Agreement constitute the entire agreement between the parties and supersede any prior agreements or understandings.
10.2 Any amendments to these Terms or the Service Agreement must be in writing and signed by both parties.
10.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.4 Neither party may assign or transfer any rights or obligations under these Terms without the prior written consent of the other party.
By engaging SaaS Masters, you acknowledge that you have read, understood, and agree to be bound by these General Terms and Conditions.